FAQ
Who do I contact if I am having technical issues?
Email: ITS@cui.edu
Call 949-214-3175
Check out the ITS knowledgebase for support guides and information.
What are the basic computer requirements, including for screen readers, needed to study in the Canvas learning management system?
Operating Systems
Windows 10 and newer
Mac OSX 10.6 and newer
*Chromebooks will support most functionality in Canvas, but will not support the use of Respondus LockDown Browser and Monitor. Respondus may be required in some courses to take online quizzes, tests and exams.
Mobile Operating System Native App Support
iOS 7 and newer
Android 4.2 and newer
Computer Speed and Processor
Use a computer 2 years old or newer
8GB of RAM
2GHz processor
Internet Speed
Minimum of 2.5 Mbps assuming it is not being shared. If multiple users are on the same network, a larger bandwidth will be necessary.
Screen Readers
Use Firefox® and Jaws on a Windows® system
Use Safari® and Voice on a Mac system
Will I need a webcam and headset or earbuds?
Yes, most classes at Concordia will require students to interact with the professor and fellow students through live video — both a webcam (built-in or external) and headset or earbuds will be required. This is mainly to help develop a learning community based upon relationships, but also to facilitate virtual office hours for faculty and students.
What if I don’t have a computer or Internet access needed for online learning?
When will classes move to Dual Mode instruction?
It will depend on guidance from state and local authorities. Please check the CUI Together page for the most up to date information.
How do I access my course(s)?
All online courses are conducted in Canvas can be accessed through My CUI.
Your username is your E number and the password you use for your email will also work to get you into Canvas. If you have any trouble with your password, try resetting it by going to ITS’ Password Manager site. If this does not work, contact IT at 949-214-3175 or email them at ITS@cui.edu.
How do I communicate with my instructor and classmates?
You can communicate with your professor and classmates through the Inbox feature on Canvas. On the left side of the screen you will see an option for "Inbox", click on that. From there, select the "Compose a new message" button in the top right, select a recipient, and type your message.
Who do I contact if I have questions about my course?
If your question has to do with the content of the course, contact your instructor (see instructions above for how to do this).
If you have IT issues related to the course such an error message when accessing the various Blackboard course areas, contact IT at ITS@cui.edu or call 949-214-3175.
Where can I find answers to general Canvas questions?
Access the Canvas Knowledge Base support resources for answers to your questions. Your professor or the ITS Department can also assist you.
Who do I contact if I need accommodations?
If you have an accommodation request based on disability, please contact Disability Access Services via email at DAS@cui.edu.
How do I access tutoring services or the writing studio?
Tutoring Services and the Writing Studio have added video-conferencing and e-tutoring to our WCOnline appointment schedules.
Students can make an appointment for either tutoring or the Writing Studio by going to https://www.cui.edu/studentlife/academic-coaching.
How do I access the library resources?
We continue to offer research assistance for students and faculty via email or chat and in-depth consultations online.
We continue to offer library instruction online. To schedule an asynchronous or synchronous instruction session, email us at librarian@cui.edu.
Check the Remote Library Resources and Information Guide for the library’s digital assistance hours.
Borrowing of print books through interlibrary loan has been paused. Borrowing of electronic journal articles and eBook chapters is operating normally.
Please see our Remote Library Resources and Information Guide for more information. We are committed to providing excellent remote resources and services during this current public health crisis.
How do I access career services?
Career services are available online at: https://www.cui.edu/studentlife/career-services.
Submit a resume for an e-review to laura.courvoisier@cui.edu.
Set up a virtual appointment.
What is Respondus?
Respondus is an online proctoring service to help keep you focused only on the online test you are taking through Canvas. The exams in your course(s) may or may not require you to use Respondus. Check with your instructor. Support resources for how to use Respondus are available here.