Who do I contact if I am having technical issues? 

What are the basic computer requirements, including for screen readers, needed to study in the Canvas learning management system?

Operating Systems

Mobile Operating System Native App Support

Computer Speed and Processor

Internet Speed

Screen Readers

Will I need a webcam and headset or earbuds?

Yes, most classes at Concordia will require students to interact with the professor and fellow students through live video — both a webcam (built-in or external) and headset or earbuds will be required. This is mainly to help develop a learning community based upon relationships, but also to facilitate virtual office hours for faculty and students.

What if I don’t have a computer or Internet access needed for online learning? 

When will classes move to Dual Mode instruction?

It will depend on guidance from state and local authorities. Please check the CUI Together page for the most up to date information.

How do I access my course(s)?

How do I communicate with my instructor and classmates?

You can communicate with your professor and classmates through the Inbox feature on Canvas. On the left side of the screen you will see an option for "Inbox", click on that. From there, select the "Compose a new message" button in the top right, select a recipient, and type your message.

Who do I contact if I have questions about my course? 

Where can I find answers to general Canvas questions?

Access the Canvas Knowledge Base support resources for answers to your questions. Your professor or the ITS Department can also assist you. 

Who do I contact if I need accommodations? 

If you have an accommodation request based on disability, please contact Disability Access Services via email at DAS@cui.edu

How do I access tutoring services or the writing studio? 

Tutoring Services and the Writing Studio have added video-conferencing and e-tutoring to our WCOnline appointment schedules.

Students can make an appointment for either tutoring or the Writing Studio by going to https://www.cui.edu/studentlife/academic-coaching.

How do I access the library resources? 

How do I access career services? 

What is Respondus?

Respondus is an online proctoring service to help keep you focused only on the online test you are taking through Canvas. The exams in your course(s) may or may not require you to use Respondus. Check with your instructor. Support resources for how to use Respondus are available here.