Clear Cache and Cookies

This method is the MOST thorough and preferred and will clear all of the cached images, files, and cookies stored for all sites visited by this browser. You will be logged out of any sites you are currently logged into, but saved passwords will remain saved.

The guide below will walk you through the process of clearing your cache and cookies in Google Chrome. Official guides for other common web browsers are provided below as well.

Step 1:

Open Google Chrome. At the top right, click the three dots, then click on "More Tools" -> "Clear Browsing Data".

Step 2:

Set the time range to "All Time" and make sure that "Cookies and other site data" and "Cached images and files" check boxes are checked (Browsing history does not need to be cleared, but will not hurt anything either).

Step 3:

Once the data has been cleared, open up a brand new tab in your browser and navigate directly to the site you are attempting to access (e.g. manually type in "myrecords.cui.edu")

And that's it!

Once you have done those 3 steps, you should be able to access whatever you were attempting to access before.

If you have done this and continue to have issues, we recommend restarting your web browser all together, then if you still have no luck, restart your entire device.